CMDB Lead: ITIL-Driven Configuration & Governance

ASM Research, An Accenture Federal Services Company; Des Moines (IA); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure data accuracy across enterprise infrastructure, applications, and services. You will own day-to-day CMDB activities and partner with operations, engineering, and service management to support compliant IT service delivery.

The role requires ITIL-aligned knowledge, hands-on CMDB administration, and experience with ServiceNow or similar ITSM platforms.

Qualifications

• Bachelor’s degree or equivalent experience in IT field.
• 4–7 years in configuration management or IT operations.
• ITIL-aligned knowledge and data quality focus.
• Experience with ITSM/CMDB platforms (ServiceNow).
• Ability to obtain SECRET clearance; U.S. citizenship required.
• Strong analytical and stakeholder communication skills.

Responsibilities

• Lead day-to-day CMDB operations by establishing and enforcing processes to create, update, and retire configuration items (CIs) and their relationships.
• Analyze discovery feeds, manual updates, and change records to reconcile data discrepancies and drive corrective actions that improve CMDB completeness and accuracy.
• Plan and execute configuration audits and certifications, compare CMDB data to actual infrastructure and application inventories, and oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards that support impact analysis, risk assessment, and operational decision-making.
• Ensure change, incident, and problem records are correctly associated with CIs to improve traceability, root cause analysis, and reporting on service impacts.
• Define, monitor, and report on CMDB data quality metrics, and partner with stakeholders to implement governance, standards, and training that sustain data integrity.
• Contribute to configuration management plans, procedures, and work instructions, aligning them with ITIL practices and enterprise policies for a regulated federal IT environment.

Skills

Configuration management

ITIL aligned processes

Stakeholder engagement

Data quality improvement

ITSM integration

Education

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related discipline

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, seeks an IT Configuration Analyst to lead CMDB operations and ensure data accuracy across enterprise infrastructure, applications, and services. You will own day-to-day CMDB activities and partner with operations, engineering, and service management to support compliant IT service delivery.

The role requires ITIL-aligned knowledge, hands-on CMDB administration, and experience with ServiceNow or similar ITSM platforms.