CMDB & Configuration Data Analyst

Frost Bank; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Wellness programs

Employee assistance

Job summary

Frost Bank in Texas seeks a Configuration Service Analyst to manage CMDB data, ensure accuracy, and drive continuous IT process improvements.

You will maintain configuration item records, relationships, and attributes, analyze data for patterns and anomalies, and support decision-making to safeguard IT infrastructure.

A Bachelor’s degree in Information Technology or equivalent, 2+ years ITAM experience, strong communication, and proficiency with Microsoft apps; ServiceNow knowledge preferred.

Qualifications

• Bachelor's degree in Information Technology or equivalent work experience.
• 2+ years of related experience in hardware or ITAM.
• Demonstrated experience in the configuration line of business.
• Excellent written and verbal communication skills.
• Proficient in Microsoft applications.
• Knowledge of ServiceNOW and best practices (preferred).

Responsibilities

• Manage CMDB data ensuring accuracy, integrity, and usability.
• Support decision-making and improve process efficiency for IT infrastructure.
• Analyze configuration data to identify patterns, trends, and anomalies.
• Maintain configuration item records, relationships, and attributes.
• Act with integrity and excellence to achieve all-win outcomes.

Skills

Written communication

Verbal communication

Microsoft Office

Education

Bachelor's degree in Information Technology

Tools

ServiceNOW

Job description

Frost Bank in Texas seeks a Configuration Service Analyst to manage CMDB data, ensure accuracy, and drive continuous IT process improvements.

You will maintain configuration item records, relationships, and attributes, analyze data for patterns and anomalies, and support decision-making to safeguard IT infrastructure.

A Bachelor’s degree in Information Technology or equivalent, 2+ years ITAM experience, strong communication, and proficiency with Microsoft apps; ServiceNow knowledge preferred.