Configuration Services Analyst

Frost Bank; San Antonio (TX); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Wellness programs

Employee assistance

Descrizione del lavoro

Frost Bank in Texas seeks a Configuration Service Analyst to manage CMDB data, ensure accuracy, and drive continuous IT process improvements.

You will maintain configuration item records, relationships, and attributes, analyze data for patterns and anomalies, and support decision-making to safeguard IT infrastructure.

A Bachelor’s degree in Information Technology or equivalent, 2+ years ITAM experience, strong communication, and proficiency with Microsoft apps; ServiceNow knowledge preferred.

Competenze

• Bachelor's degree in Information Technology or equivalent work experience.
• 2+ years of related experience in hardware or ITAM.
• Demonstrated experience in the configuration line of business.
• Excellent written and verbal communication skills.
• Proficient in Microsoft applications.
• Knowledge of ServiceNOW and best practices (preferred).

Mansioni

• Manage CMDB data ensuring accuracy, integrity, and usability.
• Support decision-making and improve process efficiency for IT infrastructure.
• Analyze configuration data to identify patterns, trends, and anomalies.
• Maintain configuration item records, relationships, and attributes.
• Act with integrity and excellence to achieve all-win outcomes.

Conoscenze

Written communication

Verbal communication

Microsoft Office

Formazione

Bachelor's degree in Information Technology

Strumenti

ServiceNOW

Descrizione del lavoro

Job Description It’s about insights that are out of sight. Are you known for your attention to detail and exceptional organizational skills? Would you consider data to be your second language? Do you want the autonomy to improve processes and find solutions? If so, being a Configuration Service Analyst with Frost could be for you. At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are

As a Configuration Service Analyst with Frost, you will contribute to the effective management of configuration data, ensuring its accuracy, integrity, and usability. In this role, you will manage the Configuration Management Database (CMDB) or other configuration repositories, including maintaining configuration item records, relationships, and attributes. More than that, this role is about constant improvement and doing so with our signature all-win approach in mind.

What you’ll do

• Contribute to the effective management of configuration data, ensuring its accuracy, integrity, and usability
• Support decision-making processes, enhance process efficiency, and enable organizations to maintain control over their IT infrastructure and software systems
• Analyze configuration data to identify patterns, trends, and anomalies; this involves conducting data audits, reconciling inconsistencies, and ensuring data accuracy and completeness
• Manage the Configuration Management Database (CMDB) or other configuration repositories, including maintaining configuration item records, relationships, and attributes
• Always take action using integrity, caring, and excellence to achieve all-win outcomes

What you’ll need

• Bachelor’s degree in Information Technology or equivalent work experience
• 2+ years of related experience in hardware or ITAM
• Demonstrated experience in the configuration line of business
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications
• Additional Preferred Skills: Knowledge of ServiceNOW and best practices

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here

Our Most Important Relationship Starts Here Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry.

To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.