CMDB & Asset Discovery Lead

Insight Global; Evanston (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking a seasoned Configuration Management professional to lead the selection and implementation of an Asset Discovery tool and the ServiceNow CMDB. You will work with cross‑functional IT teams to document requirements, compare tools, and coordinate integrations across on‑prem and cloud environments, ensuring governance and security best practices.

You will develop training materials and conduct sessions for multiple IT teams, establishing a robust lifecycle maintenance plan

Qualifications

• An ITIL certification.
• 5+ years of experience in Configuration Management.
• Extensive experience with ServiceNow.
• Proven experience implementing a CMDB in a complex enterprise environment.
• Experience maintaining a CMDB.
• Strong understanding of IT Operations Management.
• Solid knowledge of Azure and Oracle cloud hosting.
• High level knowledge of Agile.
• Experience with Jira and Confluence.
• Experience with Asset Discovery Tools.
• Experience integrating Asset Discovery Tools across hosting environments.
• Experience designing CI classes, CI relationships and service models.
• Experience building governance frameworks, operational procedures, and training documentation.

Responsibilities

• Document requirements for an Asset Discovery tool with cross-team input.
• Identify and compare Asset Discovery Tools based on requirements.
• Recommend an Asset Discovery Tool based on requirements, complexity and cost.
• Develop a comprehensive project plan for implementing the chosen tool.
• Coordinate integrations to feed assets into ServiceNow across endpoints, servers, and cloud assets.
• Ensure change management and security best practices are followed during implementation.
• Configure the ServiceNow CMDB with admins; ensure incidents/requests/changes link to CIs.
• Create comprehensive technical documentation for Asset Discovery Tool and CMDB.
• Create training materials and conduct training for IT teams.
• Establish a yearly road map for lifecycle maintenance and quarterly updates.
• Propose automated workflows to maintain CMDB integrity.

Skills

Communication skills

Collaboration

Customer service

Documentation

Analytical skills

Research skills

Presentation skills

Independent work

Learning agility

Prioritization

Technical understanding

Education

ITIL certification

Tools

ServiceNow

Jira

Confluence

Asset discovery tools

Job description

Insight Global is seeking a seasoned Configuration Management professional to lead the selection and implementation of an Asset Discovery tool and the ServiceNow CMDB. You will work with cross‑functional IT teams to document requirements, compare tools, and coordinate integrations across on‑prem and cloud environments, ensuring governance and security best practices.

You will develop training materials and conduct sessions for multiple IT teams, establishing a robust lifecycle maintenance plan