CMDB Lead & Configuration Data Governance

ASM Research, An Accenture Federal Services Company; City of Albany (NY); On-site; USD 100,000 - 123,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst to lead CMDB activities across enterprise infrastructure, applications, and services. You will own day-to-day CMDB operations and ensure data is complete, trusted, and usable for IT decision-making in a regulated federal environment.

The role requires 4–7 years in configuration management, ITIL-aligned concepts, and hands-on CMDB work (ServiceNow or similar).

Qualifications

• Bachelor's degree in IT, CS, business, or related field, or equivalent experience.
• 4–7 years in configuration management or IT operations roles.
• ITIL-aligned service asset and configuration management concepts and integration with incident/change/problem processes.
• Experience with ITSM/CMDB platforms (e.g., ServiceNow) to manage CIs and build reports.
• Ability to obtain and maintain SECRET clearance; US citizenship required.
• Strong analytical, communication, and stakeholder engagement skills.

Responsibilities

• Lead day-to-day CMDB operations by establishing processes to create, update, and retire CIs and their relationships.
• Analyze discovery feeds, updates, and change records to reconcile data discrepancies and drive corrective actions.
• Plan and execute configuration audits and certifications, compare CMDB data to inventories, oversee remediation with owning teams.
• Configure and use ITSM/CMDB tools to build queries, reports, and dashboards for impact analysis and decisions.
• Ensure change, incident, and problem records are linked to CIs to improve traceability and reporting.
• Define, monitor, and report CMDB data quality metrics; implement governance and training to sustain data integrity.
• Contribute to configuration management plans, procedures, and ITIL-aligned policies for a regulated federal IT environment.

Skills

Analytical skills

Communication

Stakeholder engagement

Security clearance (SECRET)

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration, or related discipline

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking an IT Configuration Analyst to lead CMDB activities across enterprise infrastructure, applications, and services. You will own day-to-day CMDB operations and ensure data is complete, trusted, and usable for IT decision-making in a regulated federal environment.

The role requires 4–7 years in configuration management, ITIL-aligned concepts, and hands-on CMDB work (ServiceNow or similar).