CMDB Configuration Manager

Insight Global; Evanston (IL); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking a seasoned Configuration Management professional to lead the selection and implementation of an Asset Discovery tool and the ServiceNow CMDB. You will work with cross‑functional IT teams to document requirements, compare tools, and coordinate integrations across on‑prem and cloud environments, ensuring governance and security best practices.

You will develop training materials and conduct sessions for multiple IT teams, establishing a robust lifecycle maintenance plan

Qualifications

• An ITIL certification.
• 5+ years of experience in Configuration Management.
• Extensive experience with ServiceNow.
• Proven experience implementing a CMDB in a complex enterprise environment.
• Experience maintaining a CMDB.
• Strong understanding of IT Operations Management.
• Solid knowledge of Azure and Oracle cloud hosting.
• High level knowledge of Agile.
• Experience with Jira and Confluence.
• Experience with Asset Discovery Tools.
• Experience integrating Asset Discovery Tools across hosting environments.
• Experience designing CI classes, CI relationships and service models.
• Experience building governance frameworks, operational procedures, and training documentation.

Responsibilities

• Document requirements for an Asset Discovery tool with cross-team input.
• Identify and compare Asset Discovery Tools based on requirements.
• Recommend an Asset Discovery Tool based on requirements, complexity and cost.
• Develop a comprehensive project plan for implementing the chosen tool.
• Coordinate integrations to feed assets into ServiceNow across endpoints, servers, and cloud assets.
• Ensure change management and security best practices are followed during implementation.
• Configure the ServiceNow CMDB with admins; ensure incidents/requests/changes link to CIs.
• Create comprehensive technical documentation for Asset Discovery Tool and CMDB.
• Create training materials and conduct training for IT teams.
• Establish a yearly road map for lifecycle maintenance and quarterly updates.
• Propose automated workflows to maintain CMDB integrity.

Skills

Communication skills

Collaboration

Customer service

Documentation

Analytical skills

Research skills

Presentation skills

Independent work

Learning agility

Prioritization

Technical understanding

Education

ITIL certification

Tools

ServiceNow

Jira

Confluence

Asset discovery tools

Job description

Job Description

You Will Posses

• Excellent written and oral communication skills
• Excellent collaboration skills
• Exceptional customer service
• Strong documentation skills
• Strong analytical and problem-solving skills
• The ability to conduct research into various products and share comparisons in a concise manner
• The ability to present ideas in a business-friendly way
• The motivation to work independently
• The desire to learn new technologies as needed
• Effective prioritization skills with the ability to execute tasks in a high-pressure environment.
• A deep understanding of the tools, processes, and technologies outlined below.

You Are Open To

• New processes and tools.
• Working with nontechnical team members outside of IT.
• Adjusting hours on occasion to support team members based outside of the US.
• On-going learning and training to implement and support new tools, technologies, and projects

You Will Be Responsible For1.Discovery:

• Work with the Service Management, Endpoint, Architecture, Infrastructure and Technology Operations teams to document requirements for an Asset Discovery tool.
• Based on requirements, identify and compare various Asset Discovery Tools.
• Based on requirements, complexity and cost, recommend an Asset Discovery Tool.

1. Implement Asset Discovery Tool:

   • Once an Asset Discovery Tool is approved, develop a comprehensive project plan for implementing it.
   • Upon purchase, work across all required teams to complete the necessary integrations to feed assets into ServiceNow. This includes endpoints, servers, serverless infrastructure (such as Azure containers), SaaS and PaaS assets, etc.
   • Ensure that proper change management processes and security best practices are followed for the implementation.

2. CMDB setup

   • Conduct analysis to determine how to configure the CMDB to meet needs.
   • Create a comprehensive project plan for standing up the ServiceNow CMDB.
   • Work with the ServiceNow admins to configure the ServiceNow CMDB.
   • Assure that incidents, requests and changes are linked to corresponding configuration items.

4.Documentation and Training:

• Create and maintain comprehensive technical documentation for all aspects of the Asset Discovery Tool and the CMDB implementation.
• Securely store all service account credentials within the PMP system.
• Create training materials for various teams based on role (for example Endpoint will differ from Infrastructure)
• Conduct training for extended IT teams that are not actively involved in the implementation.

5.Operationalization

• Establish roadmap for lifecycle maintenance and a process for keeping it current. It should cover a full year and be updated quarterly.
• Recommend automated workflows and operational best practices that will ensure the proper upkeep of the CMDB.

What Success Looks LikeWithin 1 year's time, this individual will:

• Enable accurate asset visibility across all hosting environments and networks.
• Plan and implement the organization's CMDB.
• Develop training materials and conduct training sessions for various IT teams.
• Create governance standards and operating procedures to ensure a sustainable configuration management framework that teams can maintain long term.

Skills and Requirements

• An ITIL certification.
• 5+ years of experience in Configuration Management.
• Extensive experience with ServiceNow.
• Proven experience implementing a CMDB in a complex enterprise environment.
• Experience maintaining a CMDB.
• A strong understanding of IT Operations Management.
• Solid knowledge of Cloud hosting environments including Azure and Oracle.
• High level knowledge of Agile.
• Experience with Atlassian products Jira and Confluence
• Experience with Asset Discovery Tools.
• Experience integrating Asset Discovery Tools across a variety of hosting environments.
• Experience designing CI classes, CI relationships and service models.
• Experience building governance frameworks, operational procedures, and training documentation.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].