CMDB and Resilience Analyst / Software Systems Specialist II – ITS-Ops-DataCntr

UTMB Health; Galveston (TX); Hybrid; USD 80,000 - 110,000; Full time

Job summary

UTMB Health in Texas seeks an IT Services CMDB and Resilience Analyst responsible for maintaining the IT Services Configuration Management Database and driving the contingency and disaster recovery program. You will support informed decision-making across IT Services and ensure governance of critical data assets.

The role requires strong analytical and communication skills, with the ability to implement processes and design routines that optimize system resources.

Qualifications

• Bachelor’s degree or equivalent in related field and two years related experience.
• Bachelor’s degree in IT, CS, or related field and three years of related experience.
• ITIL Foundation certification.

Responsibilities

• Ensure integrity, accuracy, and governance of the IT Services CMDB.
• Lead development and implementation of the IT Services DR program.
• Support informed decision-making across IT Services.
• Design and oversee system routines for efficient resource use.

Skills

Analytical thinking

Problem-solving

Communication

Education

Bachelor’s degree or equivalent in related field

Bachelor’s degree in IT, Computer Science, or related field

ITIL Foundation certification

Job description

Minimum Qualifications:

Bachelor’s degree or equivalent in related field and two years related experience.

Preferred Qualifications:

• Bachelor’s degree in IT, Computer Science, or related field and three years of related experience.

• ITIL Foundation certification

Job Summary:

To provide technical skills required to generate, modify, and maintain computer operating system software and application system software of moderate complexity.

Job Duties:

The IT Services CMDB and Resilience Analyst is responsible for ensuring the integrity, accuracy, and governance of the IT Services Configuration Management Database (CMDB) to support informed decision-making across IT Services. This role also leads the development, implementation, and continuous improvement of the IT Services Contingency and Disaster Recovery (DR) Program, ensuring organizational resilience and operational continuity.

Critical Tasks:

• Adheres to internal controls and reporting structure.

• Participates in the analysis of software system problems of moderate complexity and formulates and implements solutions to such problems.

• Performs programming, testing, and documentation.

• Recommends development of system routines needed for the efficient use of computer system resources.

• Designs the approved routines and oversees their implementation.

• Performs related duties as required.

Knowledge/Skills/Abilities:

• Strong analytical, problem-solving, and information gathering skills.

• Excellent communication, collaboration, and stakeholder engagement abilities.

• Effective verbal and written presentation skills.

• Strong organizational, planning, and time management capabilities.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

Partial Remote, onsite as needed. Monday through Friday, 8 am to 5 pm, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.
Compensation