CMDB Implementation Specialist

NTT DATA, Inc.; Ashburn (VA); Hybrid; USD 123,000 - 205,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Paid time off

Life & AD&D insurance

Disability insurance

Flexible Spending Account

Job summary

NTT DATA, Inc. in Ashburn, Virginia seeks a CMDB Implementation Specialist to lead enterprise-scale CMDB planning and governance, including CI modeling and data quality initiatives.

You will coordinate with Application Owners, IT Operations, and Security to define required CIs, relationships, and data flows, while integrating with discovery tools and ticketing systems to support end-to-end CMDB operations.

Qualifications

• Bachelor's degree required; education equivalency accepted with 4 years of additional experience.
• Minimum 10 years of IT experience.
• Minimum 5 years in enterprise ITSM / CMDB including data quality, governance, and CI lifecycle management.

Responsibilities

• Lead CMDB design, data modeling, and governance.
• Define CI classes and relationships; normalize data for CMDB consistency.
• Map CMDB processes to Incident, Change, Problem, and Asset workflows; enable data integration.

Skills

ITSM experience

CMDB modeling

ServiceNow CMDB

Education

Bachelor's Degree

Tools

ServiceNow CMDB

Discovery tools

Job description

We are currently seeking a CMDB Implementation Specialist to join our team in Ashburn, Virginia (US-VA), United States (US).

Job Summary:

The Configuration Management Database (CMDB) Implementation Specialist will utilize strong enterprise scale configuration management expertise in support of business driven CMDB planning, organizational alignment, CI modeling, governance, and best practice implementation.

Job Duties:

Requirements / Analysis

• Elicit stakeholder needs across Application Owners, IT Operations, Security, etc—identify required CIs, critical attributes, and inter CI relationships.
• Document business requirements into clear functional/non functional artifacts (use cases, user stories, acceptance criteria).
• Analyze existing data sources; identify gaps, inconsistencies, and migration challenges into the CMDB.

Data Model Design and Definition

• Define CMDB classes and attributes (e.g., servers, applications, databases) with Architects and Platform Admins, including enumeration values and ownership fields.
• Establish relationships (e.g., “runs on,” “connects to,” “is composed of”) to accurately represent the environment.
• Normalize and standardize data to enforce CMDB consistency

Process Definition and Integration

• Map CMDB related processes (Incident, Change, Problem, Asset) so the CMDB supports these workflows effectively.
• Define data governance—policies for data ownership, entry, updates, and data quality assurance.
• Specify integration requirements with discovery tools, ticketing systems, and monitoring to ensure correct/automatic data flows.

Data Quality, Validation & Testing

• Define data quality rules and metrics for accuracy and completeness; establish monitoring and remediation processes.
• Plan and conduct UAT with business users; design test cases to validate functional requirements and expected value.

Reporting & KPIs

• Identify reporting needs and dashboards that provide environment insights, decision support, and compliance monitoring.
• Define CMDB enabled KPIs (e.g., MTTR, change success rates) to measure operational outcomes.

Training / Adoption & Ongoing Support

• Develop training materials and documentation for user groups; deliver training sessions to drive adoption and proficiency.
• Provide ongoing support and clarification on CMDB functionalities and data usage.

Communication & Stakeholder Management

• Facilitate workshops to gather requirements, resolve conflicts, and build consensus.
• Translate between business and technical teams—ensure concepts and outcomes are clearly understood across groups.

Additional Duties

• Lead workshops, stakeholder discussions, and cross‑team alignment sessions
• Service mapping principles and organizational CMDB ownership models
• Proficiency with ServiceNow CMDB, automated discovery, CSDM
• Possess analytical, communication, documentation, facilitation, and standards development capabilities
• Work within large, federated, or regulated environments

Basic Qualifications:

• Bachelor's Degree
  • Education Equivalency: 4 years of additional experience
• Minimum 10 years of Information Technology experience.
• Minimum 5 years of enterprise ITSM / CMDB / Configuration Management experience to includeCMDB planning, modeling, governance, and data quality frameworks as well as experience designing CI classes, relationships, and lifecycle management for complex organizations
• Ability to obtain a CBP BI

Preferred Qualifications:

• ITIL v4 or v5 certification
• Experience with enterprise architecture, IT operations, data governance

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $123,172 - $205,288. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

For our EEO Policy Statement, please click here.

If you'd like more information on your EEO rights under the law, please click here.

For Pay Transparency information, please click here.