IT Systems Configuration Programming Specialist

The University of Texas at Arlington; Arlington (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The University of Texas at Arlington is seeking an IT professional to manage software platforms through their full life cycle, ensuring performance, security, and compliance. The role involves installing, configuring, and maintaining production and non-production environments, and maintaining comprehensive documentation.

The position requires a Bachelor’s degree or four years of equivalent experience, with preferred experience in relational databases and enterprise software management.

Qualifications

• Bachelor’s Degree with coursework in computing or information systems or four (4) years of equivalent combination of education, experience, certification and training.
• One (1) or more years of related computing systems management experience preferred, including relational databases.

Responsibilities

• Manage software platforms and service deployments through full life cycle.
• Install, configure, and maintain production and non-production environments for software applications.
• Maintain testing and validation processes; follow change management for configuration changes.
• Maintain documentation for software applications (SLA, MOUs, Run Books, Playbooks) and coordinate resources.
• Resolve customer-reported issues; work with vendors to fix defects and manage expectations.
• Assist with project communication to ensure common understanding of results and goals.
• Perform other duties as assigned.

Skills

Computing principles

Networks

Hardware

Software/OS

Business processes

Enterprise software management

Problem solving

Education

Bachelor’s Degree or equivalent

Job description

Purpose of Position

This role works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements. Provides excellent customer service.

Essential Functions

• Manage assigned software platforms and service deployments through the full life cycle in accordance with relevant policies, standards, regulations, laws, and best practices; monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.
• Install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations; monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments.
• Maintain and use testing and validation processes to assure integrity and stability of software applications; work within the change management process for all configuration changes to software applications and related environments.
• Work with customers and OIT (Office of Information Technology) colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks; work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.
• Resolve customer reported applications issues; work with vendors to correct software defects by installing fixes or managing user expectations of product use.
• Assist with project communication with customers, management, and project management office for the purpose of having a common understanding of project results and goals.
• Performs other duties as assigned.

Required Qualifications

• Bachelor’s Degree with coursework in computing or information systems or four (4) years of equivalent combination of education, experience, certification and training.

Preferred Qualifications

• In addition to minimum qualifications, one (1) or more years of related computing systems management and experience using Relational Databases.

Knowledge, Skills & Abilities

• Knowledge of principles of computing, communications, networks, hardware, software including operating systems.
• Good understanding of business processes and related information management issues.
• Ability to install, configure, integrate, and manage software applications in an enterprise environment.
• Emerging skill in analyzing and solving complex computing problems.

Work Schedule

• Monday through Friday; 8:00am through 5:00pm.
• Will require a rotating on-call shift and occasional after hours emergency work.

Benefits Information

Position is benefit eligible: Yes

We are proud to offer a comprehensive benefits package to our employees at the University.

https://www.uta.edu/hr/employee-benefits