CMA Office Manager: Flexible Scheduling & Billing Lead

Across the Life Span, PLLC (operating as Across the Life Span); Greensboro (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Advancement opportunities

Training & development

Job summary

Across the Life Span, PLLC in Greensboro, NC seeks an Office Manager / Certified Medical Assistant to anchor day-to-day operations, billing, coding, and HIPAA-compliant administrative workflows in a fast-paced behavioral health practice.

You will supervise staff, oversee EHR and practice management systems, coordinate referrals, and support a clinical team dedicated to transforming lives while maintaining confidentiality and strong patient relations.

Qualifications

• Bachelor's degree in Health Administration, Business, Medical Assisting, or related field preferred; equivalent experience considered.

Responsibilities

• Oversee front-office and back-office administrative functions including scheduling, referral coordination, and patient intake workflows.
• Manage EHR system administration—staff training, updates, and troubleshooting.
• Maintain organized and compliant client files, credentialing records, and HR documentation.
• Coordinate office supply procurement, equipment maintenance, and vendor relationships.
• Implement and maintain SOPs and HIPAA compliance protocols.
• Serve as primary contact for building management, technology vendors, and third-party contractors.
• Oversee all aspects of medical billing including charge entry, claims submission, payment posting, and denial management.
• Ensure accurate CPT/ICD-10 coding across all service lines.
• Monitor AR, follow up on unpaid claims, and produce regular billing reports for leadership.
• Coordinate prior authorizations and eligibility verifications for Medicaid, Medicare, and commercial insurance.
• Stay current with NC Medicaid billing requirements, LME-MCO guidelines, and payer-specific policies.
• Identify billing discrepancies and implement corrective action plans.
• Supervise and support administrative staff, including scheduling, onboarding, and performance guidance.
• Coordinate staff credentialing and re-credentialing with payers and licensing boards.
• Support new employee orientation and training modules.
• Facilitate communication between clinical and administrative teams for operational alignment.
• Serve as the primary administrator for the practice management system and EHR platform.
• Leverage technology to streamline workflows, automate reporting, and improve efficiency.
• Coordinate IT support requests and cybersecurity protocols.
• Generate administrative and financial reports for leadership as needed.

Skills

Medical billing

Medical coding (CPT/ICD-10)

AR management

EHR systems

HIPAA compliance

Office administration

Staff supervision

Billing reporting

Education

Bachelor's degree in Health Administration / Business / Medical Assisting

Equivalent experience

Tools

Practice management software

Microsoft Office

EHR platforms

CAQH / payer enrollment tools

Job description

Across the Life Span, PLLC in Greensboro, NC seeks an Office Manager / Certified Medical Assistant to anchor day-to-day operations, billing, coding, and HIPAA-compliant administrative workflows in a fast-paced behavioral health practice.

You will supervise staff, oversee EHR and practice management systems, coordinate referrals, and support a clinical team dedicated to transforming lives while maintaining confidentiality and strong patient relations.