Office Manager

Carolina Therapeutic Services First; Charlotte (NC); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Supportive team culture

Opportunities for professional growth

Hybrid flexibility where appropriate

Job summary

Carolina Therapeutic Services First in Charlotte, NC is hiring an Office Manager to run daily operations for a behavioral health office. The role supports staff, handles scheduling, client intake, billing coordination, and HR tasks to ensure smooth, compliant operations.

Ideal candidates have 2+ years in office management, experience with EHR, strong organizational and communication skills, and a commitment to confidentiality.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years of office management or administrative experience (behavioral health or medical preferred).
• Strong organizational, multitasking, and communication skills.
• Experience with EHR systems, scheduling software, and Microsoft Office Suite.
• Knowledge of behavioral health documentation, billing, or authorizations is a plus.
• Ability to maintain professionalism, confidentiality, and teamwork in a fast-paced environment.

Responsibilities

• Oversee daily office operations to ensure a smooth, efficient workflow across all departments.
• Manage front-office duties including phones, client check-ins, scheduling, and correspondence.
• Maintain organized filing systems for clinical documentation, HR files, and billing records.
• Monitor office inventory and order supplies as needed.
• Maintain confidentiality and adherence to HIPAA, state regulations, and agency policies.
• Assist leadership with staffing schedules
• Coordinate communication between clinical, administrative, and leadership teams.
• Support implementation of policies, workflow improvements, and quality assurance processes.
• Assist with preparing reports, logs, audits, or documentation required by leadership or MCOs.
• Ensure the office environment meets safety, compliance, and organizational standards.

Skills

Organizational skills

Multitasking

Communication skills

Professionalism

Confidentiality

Teamwork

Behavioral health knowledge

Education

High school diploma

Associate or Bachelor’s degree

Tools

EHR systems

Scheduling software

Microsoft Office

Job description

Come Join Our Team!!

Now Hiring!!

Full time or Part time

Office Manager – Behavioral Health

About Us

Carolina Therapeutic Services First a growing behavioral health organization dedicated to providing high-quality, person-centered care to individuals and families. Our team is committed to fostering a safe, supportive, and efficient environment that allows our clinicians to focus on delivering exceptional services. We are seeking an experienced Office Manager who can oversee daily operations, support staff, and ensure seamless administrative workflow.

Position Summary

The Office Manager is responsible for managing the administrative functions of the behavioral health office, supporting staff and clients, coordinating essential operational tasks, and maintaining compliance with organizational policies and payer requirements. This individual plays a key role in client communication, scheduling, HR support and overall office organization.

Key Responsibilities

Administrative & Office Management

• Oversee daily office operations to ensure a smooth, efficient workflow across all departments.
• Manage front-office duties including phones, client check-ins, scheduling, and correspondence.
• Maintain organized filing systems for clinical documentation, HR files, and billing records.
• Monitor office inventory and order supplies as needed.
• Maintain confidentiality and adherence to HIPAA, state regulations, and agency policies.
• Assist leadership with staffing schedules
• Coordinate communication between clinical, administrative, and leadership teams.

Client Support & Communication

• Provide excellent customer service to clients, families, and community partners.
• Assist with new client onboarding, intake paperwork, and insurance verification coordination.
• Ensure a welcoming and professional environment for all visitors.

Staff Support & Coordination

• Assist leadership with staffing schedules
• Coordinate communication between clinical, administrative, and leadership teams.

Operational Oversight

• Support implementation of policies, workflow improvements, and quality assurance processes.
• Assist with preparing reports, logs, audits, or documentation required by leadership or MCOs.
• Ensure the office environment meets safety, compliance, and organizational standards.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 2 years of office management or administrative experience (behavioral health or medical preferred).
• Strong organizational, multitasking, and communication skills.
• Experience with EHR systems, scheduling software, and Microsoft Office Suite.
• Knowledge of behavioral health documentation, billing, or authorizations is a plus.
• Ability to maintain professionalism, confidentiality, and teamwork in a fast-paced environment.

Benefits

• Competitive pay
• Supportive team culture
• Opportunities for professional growth
• Hybrid flexibility where appropriate