Senior Medical Office Administrator & Patient Access Lead

UNC Health; Middlesex (NC); On-site; USD 24,000 - 35,000; Full time

Job summary

UNC Health Family Medicine at Middlesex is seeking a full-time administrative medical office professional to manage check-in/check-out, handle billing questions, and coordinate patient flow within a busy clinic.

You will supervise administrative and clinical office assistants, maintain compliance with HIPAA and safety guidelines, and support scheduling, insurance verification, and credentialing tasks while delivering excellent patient service in a community clinic setting.

Qualifications

• Ability to read and interpret documents and write routine reports.
• Ability to speak effectively before groups of patients or staff.
• Strong mathematical and data entry skills for billing and scheduling.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Ensures compliance with revenue cycle and financial audit requirements.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and performs other administrative duties as required.
• Accurately performs patient check in and check out procedures, processes insurance verification and authorization, codes visits using ICD and CPT codes, balances receipts, and answers billing questions.
• Schedules patient appointments and captures demographic and clinical information into the system.
• Maintains clinical and office supplies and coordinates equipment repairs.
• Provides relief staffing, support and training for other administrative office staff.
• Provides supervision in the absence of the Practice Manager.
• Maintains HIPAA, OSHA, and infection prevention compliance.
• Demonstrates leadership in customer service when interacting with patients and visitors.

Skills

Language skills

Computer skills

Attention to detail

Education

High school diploma or GED

Job description

UNC Health Family Medicine at Middlesex is seeking a full-time administrative medical office professional to manage check-in/check-out, handle billing questions, and coordinate patient flow within a busy clinic.

You will supervise administrative and clinical office assistants, maintain compliance with HIPAA and safety guidelines, and support scheduling, insurance verification, and credentialing tasks while delivering excellent patient service in a community clinic setting.