Club Supervisor: Elevate Guest Experience & Team Leadership

Viejas; San Diego (CA); Vor Ort; USD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Gym membership

Zusammenfassung

Viejas Casino & Resort in San Diego's Viejas Casino & Resort is seeking a Club Supervisor to lead the Club Hosts and oversee daily club operations, guest services, and promotions. You will interview, hire, train, and evaluate team members, ensuring a high standard of personalized guest experience and loyalty program participation.

The role requires sustaining a vibrant, guest-focused atmosphere and coordinating with other departments to deliver exceptional service.

Qualifikationen

• Interviewing, hiring and training team members.
• Ability to supervise and direct work of Club Hosts.
• Provide guest hospitality and personalized service to promote return visits.

Aufgaben

• Supervise Club Hosts: scheduling, motivation, performance reviews.
• Communicate promotions, events and club programs to staff.
• Assist guests with club membership sign-ups and guest services on the casino floor.
• Collaborate with Security and Surveillance for guest and promo integrity.
• Maintain inventory and supplies for club operations and sign-ups.

Kenntnisse

Supervisory experience

Customer service

Staff training

Conflict resolution

Jobbeschreibung

Viejas Casino & Resort in San Diego's Viejas Casino & Resort is seeking a Club Supervisor to lead the Club Hosts and oversee daily club operations, guest services, and promotions. You will interview, hire, train, and evaluate team members, ensuring a high standard of personalized guest experience and loyalty program participation.

The role requires sustaining a vibrant, guest-focused atmosphere and coordinating with other departments to deliver exceptional service.