Club Supervisor

Viejas; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Gym membership

Job summary

Viejas Casino & Resort in San Diego's Viejas Casino & Resort is seeking a Club Supervisor to lead the Club Hosts and oversee daily club operations, guest services, and promotions. You will interview, hire, train, and evaluate team members, ensuring a high standard of personalized guest experience and loyalty program participation.

The role requires sustaining a vibrant, guest-focused atmosphere and coordinating with other departments to deliver exceptional service.

Qualifications

• Interviewing, hiring and training team members.
• Ability to supervise and direct work of Club Hosts.
• Provide guest hospitality and personalized service to promote return visits.

Responsibilities

• Supervise Club Hosts: scheduling, motivation, performance reviews.
• Communicate promotions, events and club programs to staff.
• Assist guests with club membership sign-ups and guest services on the casino floor.
• Collaborate with Security and Surveillance for guest and promo integrity.
• Maintain inventory and supplies for club operations and sign-ups.

Skills

Supervisory experience

Customer service

Staff training

Conflict resolution

Job description

Club Supervisor# Elevate Your Career Journey## Club SupervisorApply: Viejas Casino: Full time: Posted Yesterday: JR100918Job SummaryThe myViejas Club Supervisor supervises the Club Hosts and carries out supervisory responsibilities in accordance with the organization's policies and procedures. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Trains and informs Club Hosts on all new programs, promotions and special events. Provides on-going guidance concerning guest hospitality and service; ensures that guests have a favorable gaming experience by providing personalized and preferential guest service; builds strong relationships with guests to promote return trips to the Casino.Job Description• Supervise the activities of the Club Hosts which include scheduling work, hiring, motivating, and appraising their performance. Complies with and ensures that all staff follows all casino and departmental policies and procedures.• Provides daily written or verbal communications to inform team members of all special events, promotions, programs and activities within the casino and VOC. Provides on-going guidance concerning guest hospitality and service. Ensures that all casino from line team members understand how myViejas operates, including the benefits of the club and various techniques for encouraging guests to sign up for a player’s club card.• Makes appropriate decisions regarding complimentary by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability.• Adheres to guest complimentary guidelines as defined by management.• Ensures that guests have a favorable gaming experience by providing excellent and personalized guest service. Create a fun and exciting atmosphere by assisting with special events and promotions as needed, while maintaining a professional, friendly and courteous manner at all times.• Timely responds and resolves guest inquiries and disputes/issues regarding player’s account, point discrepancies or related while ensuring guest satisfaction.• Ensures that all bus tour guests are appropriately signed up for myViejas and monitors the guests’ play in accordance with the tour bus policy.• Observe any wrong doing or irregularities that may take place on the Casino floor. Works with the other myViejas Supervisors to maintain the integrity of the player tracking system including any other information that may affect the functioning of the myViejas Club. Coordinates with Surveillance and Security with code X and card fraud issues.• While on the floor, actively seeks guests that are not in the myViejas Club and utilizes strong sales tactics to promote the myViejas rewards and sign-up new members.• Maintain inventory and order supplies as needed. Stock the booths, and change the embossers and printer ribbons. Check that all the equipment is working properly and call IT with any issues.• Maintains open communication with Marketing staff and other operational departments.• Maintains the knowledge of and ensures the team member is aware of marketing promotions, and changes related to the casino policies and procedures.• Performs other related and compatible duties as assigned.• Excellent verbal, written, and interpersonal communication skills.• Excellent organizational skills.• Ability to manage multiple tasks.• Ability to problem-solve, make decisions, and manage conflict.• Ability to maintain confidentiality in handling sensitive information.• Must be able to work flexible schedule according to business needs, including evenings, weekends, and holidays.**Hiring Preference**The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.### Why Viejas?* 85% of our Management Team have been promoted from within* On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas* 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years### About UsSan Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities.A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink.The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!* Retirement 401(k) with company match* Medical, Dental, Vision Benefits with employer contribution* Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)* Accident, Critical Illness & Disability Insurance Available* Employee Assistance Program* Bonus Eligibility for all Team Members* $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)* Unlimited Chiropractor Benefit with $10 co-pay* Gym Membership Reimbursement* Viejas Pit Stop Fuel Discount* And, much more!\\*Benefits vary for PT and FT employment