Casino Guest Experience Host | Rewards & Events

Viejas Casino & Resort; Alpine (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Qualifications

• High school diploma or equivalent required.
• 1–3 years related experience preferred.
• Some sales experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Check in/out procedures for group tours and charters; build relationships to promote return visits.
• Provide personalized guest service and resolve inquiries related to guest accounts or promotions.
• Sign guests up for myViejas cards and explain benefits of the program.
• Input and retrieve guest information in the CRM accurately and expediently.
• Register bus tours on arrival, verify IDs, and distribute coupons and promotions.
• Collaborate with casino staff to identify valued guests and tailor services.

Skills

Guest service

Sales

CRM

Verbal & written communication

Teamwork

Education

High school diploma or equivalent

Tools

CRM system

Microsoft Word

Microsoft Excel

Job description