Club Sales & Member Experience Leader

24 Hour Fitness; San Diego (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Free club membership

Health coverage

Life and AD&D insurance

401k Savings

Job summary

24 Hour Fitness in San Diego, CA is seeking a Sales and Service Manager (SSM) who will lead a dynamic team to deliver a best-in-class sales and service experience to guests and members. You will hire, train, and coach staff to offer memberships, fitness, and retail options, and drive member acquisition and retention while meeting revenue goals.

This role emphasizes leadership excellence, designing local marketing efforts, and ensuring a high level of member satisfaction.

Qualifications

• Positive and productive leadership and coaching abilities.
• Strong member-centric focus and in-person engagement with guests and members.
• Excellent organizational skills to manage multiple tasks.

Responsibilities

• Hire, train and foster continuous development of Sales and Service staff.
• Lead team to offer memberships, fitness and retail products tailored to member needs.
• Achieve department targets for new member sales, fitness revenue and retention.
• Oversee scheduling within budgeted hours to ensure adequate coverage.
• Collaborate with GM to review sales numbers and local marketing activities.

Skills

Leadership

Coaching

Customer service

Communication

Education

High School diploma or GED

Bachelor's degree preferred

CPR/AED certified

Job description

24 Hour Fitness in San Diego, CA is seeking a Sales and Service Manager (SSM) who will lead a dynamic team to deliver a best-in-class sales and service experience to guests and members. You will hire, train, and coach staff to offer memberships, fitness, and retail options, and drive member acquisition and retention while meeting revenue goals.

This role emphasizes leadership excellence, designing local marketing efforts, and ensuring a high level of member satisfaction.