Club Sales & Service Leader

24 Hour Fitness USA, LLC; Kaneohe (HI); On-site; USD 70,000 - 95,000; Full time

Job summary

24 Hour Fitness USA, LLC is seeking a Sales and Service Manager (SSM) to drive a best-in-class guest and member experience. You will hire, train and develop the Sales and Service team, oversee onboarding and tailor offerings to meet member needs, and lead efforts to achieve new member sales, fitness revenue, retail and retention targets.

In collaboration with the General Manager, you will manage schedules within budget, drive local marketing, mentor team performance, and ensure a clean,

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree preferred.
• CPR and AED certification from approved organization.
• Prior management experience in service sales (4-10 employees).
• 1-2 years of experience in service sales.
• Fitness industry experience preferred.

Responsibilities

• Hires, trains and fosters continuous development of all Sales and Service team members.
• Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs.
• Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.
• Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment.
• Manages overall performance, engagement, and personnel matters for Sales and Service team members.
• Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.
• Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.
• Drives all new sales efforts within the club including new member sales, EFT, POS fitness packages, retail, and any club specific sales offerings.
• Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.
• Establishes monthly, weekly and daily sales goals for all Sales and Services
• Develops, executes and coordinates local club marketing activities.
• Generates new business through lead management
• Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.
• Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.
• Consistently achieves or exceeds personal and team sales goals.
• Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.
• Lead by example to provide a clean, friendly, well-maintained club to members and guests.
• Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.
• Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.
• Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.

Skills

Leadership

Member-centric

Communication

Organization

Customer service

Education

High School Diploma or GED

Bachelor's Degree preferred

CPR & AED certification

Job description

24 Hour Fitness USA, LLC is seeking a Sales and Service Manager (SSM) to drive a best-in-class guest and member experience. You will hire, train and develop the Sales and Service team, oversee onboarding and tailor offerings to meet member needs, and lead efforts to achieve new member sales, fitness revenue, retail and retention targets.

In collaboration with the General Manager, you will manage schedules within budget, drive local marketing, mentor team performance, and ensure a clean,