Club Ops Supervisor: Front Desk & Member Experience

Ignite Fitness Holdings; Norwalk (CT); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive Salary & 401K plan

Health benefits included

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Norwalk, CT is seeking an Assistant Manager to oversee front desk staff and support the General Manager in day-to-day club operations. You will help drive member satisfaction, handle scheduling, and ensure clean, welcoming facilities.

The role requires multitasking, strong customer service, and effective communication with management. A high school diploma is expected, with 6 months supervisory experience; bilingual skills are a plus; training hours may vary.

Qualifications

• High School Diploma or equivalent required; associates preferred.
• 6 month supervisor/manager experience in a high-volume environment.
• Familiarity with Microsoft Office applications (Word, Excel).
• Bi-lingual preferred.

Responsibilities

• Oversee front desk staff and assist the General Manager.
• Manage club operations to ensure a clean, friendly, and efficient environment.
• Monitor metrics, assist in recruitment, and support audits.
• Provide superior customer service to members and guests.
• Cover shifts as needed and guide disciplinary actions with leadership.

Skills

Front desk supervision

Customer service

Multitasking

Communication

Scheduling

Microsoft Office

Bilingual

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Planet Fitness in Norwalk, CT is seeking an Assistant Manager to oversee front desk staff and support the General Manager in day-to-day club operations. You will help drive member satisfaction, handle scheduling, and ensure clean, welcoming facilities.

The role requires multitasking, strong customer service, and effective communication with management. A high school diploma is expected, with 6 months supervisory experience; bilingual skills are a plus; training hours may vary.