Club Operations & Member Experience Leader

Vasa Fitness co; Ypsilanti (MI); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Two gym memberships

401k options

Benefits for 30+ hours

Job summary

VASA Fitness is hiring an Assistant General Manager (AGM) to drive club operations and sales performance. You will coach the Member Experience Specialists, support the GM, and lead a high-energy team to deliver a world-class guest experience.

The AGM oversees training, staffing, and culture, partnering with the GM to hit financial targets while maintaining our uplifting brand and core values across the club.

Qualifications

• Minimum strong customer service experience in retail/fitness or hospitality.
• Experience leading operational teams and coaching staff.
• Ability to train and develop sales skills within a team.

Responsibilities

• Support the GM in driving club performance and financial results.
• Lead membership sales training and coach MES on sales techniques.
• Ensure a welcoming, uplifting guest experience and maintain brand values across the team.
• Coordinate staffing and hiring for lead positions and front-line roles.
• Foster a high-performing team and an engaging club culture.

Skills

Customer service

Team leadership

Sales training

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

VASA Fitness is hiring an Assistant General Manager (AGM) to drive club operations and sales performance. You will coach the Member Experience Specialists, support the GM, and lead a high-energy team to deliver a world-class guest experience.

The AGM oversees training, staffing, and culture, partnering with the GM to hit financial targets while maintaining our uplifting brand and core values across the club.