Club Ops Leader: Member Experience Champion

Planet Fitness - TG3E/CM3; Springfield (OH); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401K

Job summary

Planet Fitness - Springfield Club is seeking an Assistant Manager to support the Club Manager in daily operations at our Springfield, OH location. You will lead staff, drive membership growth, and ensure a clean, safe, and welcoming Judgement Free Zone® for all members.

Responsibilities include overseeing staff performance, front desk duties, tours for prospective members, and resolving member concerns professionally.

Qualifications

• Must be 18 years or older.
• Must be able to work onsite; not remote.
• Superior customer service skills; fitness industry preferred.
• Strong leadership, communication and conflict resolution skills.
• Hard working, energetic and proactive.
• Must maintain CPR/AED Certification within required timeframes.
• Must obtain Tanning Certification within company required timeframes.

Responsibilities

• Support hiring, training, and performance management of team members.
• Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
• Lead by example to promote a positive and team-oriented work environment.
• Motivate and coach staff to ensure team performance meets company standards.
• Support staff scheduling and time management.
• Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
• Enforce club policies and safety procedures.
• Assist with scheduling and supervising staff.
• Perform front desk functions including answering phones, assisting callers, checking in members and new member sign-ups, conducting tours for prospective members, and handling member requests.
• Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
• Create a welcoming atmosphere for all members, prospective members and guests.
• Ensure staff follow superior customer service guidelines.
• Lead by example in maintaining a clean workspace and encouraging accountability.
• Resolve member concerns or complaints professionally and promptly.
• Support a positive, motivating, and inclusive club atmosphere.
• Maintain a strong presence on the club floor to engage with members and monitor staff performance.

Skills

Leadership

Communication

Conflict resolution

Customer service

Microsoft Office Suite

CPR/AED Certification

Tanning Certification

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Job description

Planet Fitness - Springfield Club is seeking an Assistant Manager to support the Club Manager in daily operations at our Springfield, OH location. You will lead staff, drive membership growth, and ensure a clean, safe, and welcoming Judgement Free Zone® for all members.

Responsibilities include overseeing staff performance, front desk duties, tours for prospective members, and resolving member concerns professionally.