Club Operations Manager - Resort-Style, 401k Match

VillaSport Athletic Club and Spa; Redwood City (CA); On-site; USD 106,000 - 130,000; Full time

Benefits offered by this job

401K with dollar-for-dollar match up

PTO

Complimentary club membership

Discounts on club products and خدمات

Job summary

Villa Sport in Redwood City, CA is seeking an Assistant General Manager (AGM) to support the General Manager in delivering our brand promise, service vision and five-star standards.

You will help drive the club's operational and financial performance, mentor a diverse team across housekeeping, member services, spa, events/sports and F&B, and lead with servant leadership and a high-energy, guest-first mindset.

Qualifications

• Five-star customer service/retention and problem-solving skills.
• Excellent communication and staff development skills.
• Critical eye for cleanliness, maintenance and facility presentation.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Experience actively managing a business on a day-to-day basis, driving revenues and managing all expenses.
• Servant leadership mindset.
• Honest, trustworthy and ethical.
• Reliable and accountable; self-motivated.
• High energy with a positive outlook and demeanor.
• Can-do spirit; resourceful and adaptable.
• College degree, progress toward a college degree, or equivalent skills gained through experience.

Responsibilities

• Assist the GM in delivering brand promise and service vision.
• Lead and develop the club's departments (housekeeping, member services, spa, events/sports, and F&B).
• Drive operational and financial performance with minimal supervision.
• Create a high-performance culture and deliver five-star service.

Skills

Five-star service

Staff development

Communication skills

Facility cleanliness

Team leadership

Operations management

Servant leadership

Integrity

Reliability

Positive attitude

Can-do attitude

Education

College degree or equivalent experience

Pursuing college degree

Job description

Villa Sport in Redwood City, CA is seeking an Assistant General Manager (AGM) to support the General Manager in delivering our brand promise, service vision and five-star standards.

You will help drive the club's operational and financial performance, mentor a diverse team across housekeeping, member services, spa, events/sports and F&B, and lead with servant leadership and a high-energy, guest-first mindset.