Assistant General Manager

VillaSport Athletic Club and Spa; Redwood City (CA); On-site; USD 106,000 - 130,000; Full time

Benefits offered by this job

401K with dollar-for-dollar match up

PTO

Complimentary club membership

Discounts on club products and خدمات

Job summary

Villa Sport in Redwood City, CA is seeking an Assistant General Manager (AGM) to support the General Manager in delivering our brand promise, service vision and five-star standards.

You will help drive the club's operational and financial performance, mentor a diverse team across housekeeping, member services, spa, events/sports and F&B, and lead with servant leadership and a high-energy, guest-first mindset.

Qualifications

• Five-star customer service/retention and problem-solving skills.
• Excellent communication and staff development skills.
• Critical eye for cleanliness, maintenance and facility presentation.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Experience actively managing a business on a day-to-day basis, driving revenues and managing all expenses.
• Servant leadership mindset.
• Honest, trustworthy and ethical.
• Reliable and accountable; self-motivated.
• High energy with a positive outlook and demeanor.
• Can-do spirit; resourceful and adaptable.
• College degree, progress toward a college degree, or equivalent skills gained through experience.

Responsibilities

• Assist the GM in delivering brand promise and service vision.
• Lead and develop the club's departments (housekeeping, member services, spa, events/sports, and F&B).
• Drive operational and financial performance with minimal supervision.
• Create a high-performance culture and deliver five-star service.

Skills

Five-star service

Staff development

Communication skills

Facility cleanliness

Team leadership

Operations management

Servant leadership

Integrity

Reliability

Positive attitude

Can-do attitude

Education

College degree or equivalent experience

Pursuing college degree

Job description

Job Details

Redwood City, CA 94063, Position Type: Full Time, Salary Range: $118,000.00 - $118,000.00 Salary, Travel Percentage: Negligible, Job Category: Management, Villa Sport offers exciting and fulfilling career opportunities for those who thrive in a fast-paced, energizing environment. Our portfolio includes clubs across multiple states, including California, Texas, Colorado, Idaho, and Oregon. Our resort-style clubs are more than just gyms; they are communities where fitness, family, and fun come together. We are on a mission to create energizing environments where you can thrive and grow with us.

If you're a high-performing, outgoing, service-oriented superstar looking for a chance to make a difference, you've found your home. At Villa Sport, we offer a fantastic work environment, competitive wages, and a 401(k) plan with a company match of up to 4% of your compensation. Ready to join a team that’s going places? Your journey starts here!

POSITION SUMMARY

The Assistant General Manager (AGM) assists the General Manager (GM) in carrying out the brand promise, service vision and core values of Villa Sport. Together with the GM, the AGM is responsible for the successful operational and financial performance of the club. This position helps bring to life a high-performance culture that develops, empowers and recognizes great employees and delivers five-star service and an immaculately clean club to members and guests. The AGM leads, mentors and develops his/her team of direct reports, ensuring all facets of department operations in housekeeping, member services, spa, events/sports, and F&B meet Villa Sport standards. The AGM is provided with general supervision by the GM and must be able to effectively co-lead a high-end, resort-style, family-oriented athletic club with minimal direct supervision.

COMPENSATION AND BENEFITS INCLUDE

• $118,000 annual base salary.
• Annual performance based bonus opportunity.
• PTO.
• Benefits package.
• 401K with dollar for dollar match up to 4%.
• Complimentary club membership.
• Discounts on club products and services.

For more information about Villa Sport, please visit our website at www.villasport.com.

QUALIFICATIONS

• Five-star customer service/retention and problem-solving skills.
• Excellent communication and staff development skills.
• Critical eye for cleanliness, maintenance and facility presentation.
• Experience working for a high-end, high-touch, service-oriented business is a plus.
• Experience leading a team and being a part of a high-performing team.
• Experience actively managing a business on a day-to-day basis, driving revenues and managing all expenses.
• Servant leadership mindset.
• Honest, trustworthy and ethical.
• Reliable and accountable; self-motivated.
• High energy with a positive outlook and demeanor.
• Can-do spirit; resourceful and adaptable.
• College degree, progress toward a college degree, or equivalent skills gained through experience.

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

• Occasional bending, kneeling, and lifting up to 50 pounds.
• Frequent standing, walking, reaching.
• Repetitive phone and computer work.

EQUAL EMPLOYMENT OPPORTUNITY

It is the Company’s policy to employ, train, promote, transfer, discipline, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and abilities as they relate to the Company’s needs. The Company does not discriminate in employment opportunities or practices on the basis of race, religion, creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital or domestic partnership status, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, age, sexual orientation, military and veteran status any other characteristic protected by federal, state or local law.