Club Operations Manager - Guest Experience & Growth

Equinox; Palo Alto (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Personal Training & Spa perks

Job summary

Equinox Fitness Club in Palo Alto is seeking an Assistant General Manager to lead a dynamic team across Front Desk, Maintenance, and Kids’ club, and to align operations with Equinox brand standards.

You will hire, train, and evaluate staff, manage payroll-friendly budgets, ensure exceptional member service, and help drive sales with GM support. Flexible location reassignment and strong leadership are required.

Qualifications

• 1–3 years of management experience in an operations setting.
• Strong verbal and written communication skills.
• Customer service experience preferred.
• Effective time management and follow-up skills.
• Bachelor’s degree preferred.

Responsibilities

• Inspire and lead a dynamic workforce.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and monthly projections.
• Ensure cleanliness of club per Equinox’s company standard.
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business.

Skills

Leadership

Communication

Customer service

Time management

Financial management

Education

Bachelor’s degree preferred

Job description

Equinox Fitness Club in Palo Alto is seeking an Assistant General Manager to lead a dynamic team across Front Desk, Maintenance, and Kids’ club, and to align operations with Equinox brand standards.

You will hire, train, and evaluate staff, manage payroll-friendly budgets, ensure exceptional member service, and help drive sales with GM support. Flexible location reassignment and strong leadership are required.