Assistant General Manager - Equinox, Palo Alto

Equinox; Palo Alto (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Complimentary Club membership

Personal Training & Spa perks

Job summary

Equinox Fitness Club in Palo Alto is seeking an Assistant General Manager to lead a dynamic team across Front Desk, Maintenance, and Kids’ club, and to align operations with Equinox brand standards.

You will hire, train, and evaluate staff, manage payroll-friendly budgets, ensure exceptional member service, and help drive sales with GM support. Flexible location reassignment and strong leadership are required.

Qualifications

• 1–3 years of management experience in an operations setting.
• Strong verbal and written communication skills.
• Customer service experience preferred.
• Effective time management and follow-up skills.
• Bachelor’s degree preferred.

Responsibilities

• Inspire and lead a dynamic workforce.
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets.
• Complete staff performance evaluations monthly and annually.
• Adhere to monthly ordering timeline and supply budgets.
• Ensure a high level of customer service to club members.
• With partnership of General Manager, support ancillary departments and sales.
• Awareness of monthly departmental goals and monthly projections.
• Ensure cleanliness of club per Equinox’s company standard.
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the General Manager.
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business.

Skills

Leadership

Communication

Customer service

Time management

Financial management

Education

Bachelor’s degree preferred

Job description

Assistant General Manager - Equinox, Palo Alto

Overview

OUR STORY:

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands,SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE:

We are passionate abouthigh performance livingand we practice what we preach – investing time in our own health and fitness.We believe that everyone has untapped potential within them and it takes adisruptive approachto unleash it. Wedream bigand don’t settle for the status quo. Wesweat the details. We never accept less than110%tohelp each otherdeliver the Equinox experience and enable our members to get great results.We are obsessed with what’s new, what’s now,what’s next. Never following, always leading, and living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We valuehumilityand ateam approachat every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others then we are excited to discuss career opportunities with you.

Job Description

RESPONSIBILITIES

• Influence and inspire a dynamic work force
• Interview, hire, train, and manage Front Desk, Maintenance, and Kids’ club departments to meet the Equinox brand standards – assist departments in developing schedules and ensuring adherence to payroll budgets
• Complete staff performance evaluations monthly and annually
• Adhere to monthly ordering timeline and supply budgets
• Ensure a high-level of customer service to club members
• With partnership of General Manager, support ancillary departments and sales
• Awareness of monthly departmental goals and monthly projections
• Ensure cleanliness of club per Equinox’s company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club
• Help facilitate all other projects or responsibilities as delegated by the General Manager
• Must be open to location reassignments – must be able to work flexible schedules dependent on the needs of the business

Qualifications

• Qualified candidates must have proven leadership ability with 1-3 years of management experience in a operational management industry
• Strong verbal and written communication skills
• High touch customer service experience preferred
• Effective time management and follow up skills
• Financial management experience
• Bachelor’s Degree preferred
• Will be provided via Assistant General Manager onboarding manual

PHYSICAL REQUIREMENTS

• Ability to lift 25 pounds
• Able to be mobile throughout the facility all day

Additional Information

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE

• We offer competitive salary, benefits, and industry leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Pay Transparency: $75,000 - $80,000 Annually

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.