Club Operations Leader for Member Experience and Safety

24 Hour Fitness; Cypress (CA); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

24 Hour Fitness in Cypress, CA, is seeking an Operations Manager to partner with the General Manager and run a clean, safe, and welcoming club. You will lead the front-line operations team, including Club Attendants and Sales & Service Associates, and oversee front desk, Kids' Club, retail, and daily administration.

You will drive club performance in payroll compliance, wage-and-hour management, and customer satisfaction, while building schedules and maintaining accurate time records.

Aufgaben

• Directly supervises Sales & Service Associates, Kids' Club Attendants, and Club Attendants; partners with the General Manager on recruiting, interviewing, and selection.
• Onboards and trains new team members on service standards, club systems, safety procedures, and timekeeping.
• Coaches team members in the moment and reviews performance; recommends actions to the General Manager.
• Addresses employee relations concerns promptly and fairly, escalating when appropriate.
• Writes and publishes weekly schedules, ensuring coverage and compliance with labor laws.

Kenntnisse

Team Leadership

Scheduling

Timekeeping

Meal/Rest Compliance

Coaching

Recruiting

Jobbeschreibung

24 Hour Fitness in Cypress, CA, is seeking an Operations Manager to partner with the General Manager and run a clean, safe, and welcoming club. You will lead the front-line operations team, including Club Attendants and Sales & Service Associates, and oversee front desk, Kids' Club, retail, and daily administration.

You will drive club performance in payroll compliance, wage-and-hour management, and customer satisfaction, while building schedules and maintaining accurate time records.