Club Operations Manager — Lead Service, People & Experience

24 Hour Fitness; Nanuet (NY); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

24 Hour Fitness in Nanuet, NY is seeking an Operations Manager to partner with the General Manager to run a clean, safe, and welcoming club and deliver an exceptional member experience.

This role leads the club's front-line operations team, including Club Attendants, Kids' Club Attendants, and Sales & Service Associates, and is accountable for front desk and member service, Kids' Club, club cleanliness, club retail, and day-to-day club administration.

Formación

• Minimum of one year of supervisory or team lead experience in a fitness, hospitality, retail, or customer service environment.
• Experience building employee schedules and managing labor hours to a budget.
• Proficient with POS, scheduling, timekeeping systems, and basic software tools.

Responsabilidades

• Lead front desk operations and member experience, including check-in and member inquiries.
• Write and publish weekly schedules; ensure meal/rest compliance and timecard accuracy.
• Oversee Kids' Club, retail operations, and club administration.
• Coach team members, conduct performance conversations, and escalate issues as needed.
• Ensure OSHA/ safety compliance, incident reporting, and overall cleanliness and safety of the club.

Conocimientos

Supervisory experience

Scheduling

Timekeeping

Customer service

Communication skills

POS familiarity

Educación

High school diploma or GED

Herramientas

POS systems

Scheduling systems

Timekeeping systems

Microsoft 365

Descripción del empleo

24 Hour Fitness in Nanuet, NY is seeking an Operations Manager to partner with the General Manager to run a clean, safe, and welcoming club and deliver an exceptional member experience.

This role leads the club's front-line operations team, including Club Attendants, Kids' Club Attendants, and Sales & Service Associates, and is accountable for front desk and member service, Kids' Club, club cleanliness, club retail, and day-to-day club administration.