Operations Manager

24 Hour Fitness; Cypress (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

24 Hour Fitness in Cypress, CA, is seeking an Operations Manager to partner with the General Manager and run a clean, safe, and welcoming club. You will lead the front-line operations team, including Club Attendants and Sales & Service Associates, and oversee front desk, Kids' Club, retail, and daily administration.

You will drive club performance in payroll compliance, wage-and-hour management, and customer satisfaction, while building schedules and maintaining accurate time records.

Responsibilities

• Directly supervises Sales & Service Associates, Kids' Club Attendants, and Club Attendants; partners with the General Manager on recruiting, interviewing, and selection.
• Onboards and trains new team members on service standards, club systems, safety procedures, and timekeeping.
• Coaches team members in the moment and reviews performance; recommends actions to the General Manager.
• Addresses employee relations concerns promptly and fairly, escalating when appropriate.
• Writes and publishes weekly schedules, ensuring coverage and compliance with labor laws.

Skills

Team Leadership

Scheduling

Timekeeping

Meal/Rest Compliance

Coaching

Recruiting

Job description

FULL-TIME

Full-time

LOCATION

4951 Katella Avenue Cypress CA 90720

About Us

For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day!

Job Summary

The Operations Manager partners with the General Manager to run a clean, safe, and welcoming club and deliver an exceptional member experience. This role leads the club's front-line operations team, including Club Attendants, Kids' Club Attendants, and Sales & Service Associates, and is accountable for front desk and member service, Kids' Club, club cleanliness, club retail, and day-to-day club administration. Club Attendants report directly to the Operations Manager, who owns club cleanliness standards and results. The Operations Manager drives club performance in retail, invalid usage, and positive member sentiment. The Operations Manager writes and manages team schedules and is the club's owner for wage-and-hour compliance, ensuring every team member receives compliant meal and rest periods and that timecards are accurate, reviewed, and documented. The extent of hands-on involvement in these duties varies with club size, staffing, and business needs.

Essential Duties & Responsibilities

Team Leadership & Development

• Directly supervises Sales & Service Associates, Kids' Club Attendants, and Club Attendants; partners with the General Manager on recruiting, interviewing, and selection.
• Onboards and trains new team members on service standards, club systems, safety procedures, and timekeeping, and ensures required training and certifications are completed and current.
• Coaches team members in the moment, conducts performance conversations and reviews, and recommends pay, promotion, and corrective action to the General Manager.
• Addresses employee relations concerns promptly and fairly, escalating to the General Manager and Human Resources when appropriate.
• Processes new hire paperwork and personnel changes accurately and on time in the company's HR systems.

Scheduling, Timekeeping & Meal/Rest Compliance

• Writes and publishes weekly schedules for all direct reports in the workforce management system, aligning coverage to member traffic, labor budget, and applicable state and local scheduling requirements.
• Builds compliant meal and rest periods into every schedule and adjusts coverage throughout the day so breaks are taken on time and are fully relieved.
• Reviews timecards daily for missed, late, short, or interrupted meal and rest periods; resolves exceptions, ensures any required premiums are paid, and confirms documentation and employee attestations are complete.
• Reviews and approves timecard edits and exceptions with proper documentation, and enforces that all