Club Operations Lead: Elevate Member Experience & Growth

24 Hour Fitness USA, LLC; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Paid time off

Medical & dental coverage

Employee Resource Groups

Job summary

24 Hour Fitness USA, LLC in Houston, TX is seeking an Operations Lead to partner with the General Manager and a team of attendants and sales/service advisors. You will support daily operations, maintain facility cleanliness, and ensure an outstanding member experience.

You will drive performance through daily standards, lead on-duty coverage, coach staff, address member concerns, assist retention initiatives, and coordinate with Facilities for timely maintenance and safety.

Qualifications

• Familiarity with SMG 360, Power BI and Net Promoter Score required.
• 2 years of customer service experience required.
• Experience supervising and directing work of Team Members.
• Availability and willingness to work a flexible schedule, including early mornings, evenings and weekends.
• Strong interpersonal and communication skills.
• Certifications in FirstAid/CPR or personal training.

Responsibilities

• Drive club performance by executing daily operational standards that support exceeding budget and growing membership.
• Serve as Manager on Duty during assigned shifts, leading day-to-day operations.
• Lead and direct Club Attendants and Sales & Service Team Members alongside the GM to deliver consistent service and retail performance.
• Own member issue resolution by proactively addressing concerns and inquiries.
• Assist in member retention through training and development of the Sales and Service team and Club Attendants.
• Improve club cleanliness and member sentiment by validating cleaning routines and coordinating with Facilities for maintenance and repairs.
• Partner with the GM to reinforce operational basics, including scheduling support, timekeeping, and dress code compliance.
• Manage resources and inventory; keep supplies stocked to maintain a clean and welcoming environment.

Skills

SMG 360 familiarity

Power BI

Net Promoter Score

Customer service

Team supervision

Tools

Power BI

Job description

24 Hour Fitness USA, LLC in Houston, TX is seeking an Operations Lead to partner with the General Manager and a team of attendants and sales/service advisors. You will support daily operations, maintain facility cleanliness, and ensure an outstanding member experience.

You will drive performance through daily standards, lead on-duty coverage, coach staff, address member concerns, assist retention initiatives, and coordinate with Facilities for timely maintenance and safety.