Member Experience & Operations Lead

Ufc-Gym; Huntington Beach (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Free uniforms

Opportunity for advancement

Training & development

Wellness resources

Bonus based on performance

Competitive salary

Dental insurance

Paid time off

Flexible schedule

Tuition assistance

Vision insurance

Job summary

UFC GYM in Huntington Beach seeks an Assistant Operations Manager to engage with members, oversee front desk operations, and drive club revenue. You will greet members, resolve inquiries, and help ensure a smooth, high-quality experience in a fast-paced fitness environment.

The role requires strong service orientation, teamwork, and multi-tasking ability. Responsibilities include coordinating promotions, managing inventory and POS, and maintaining club standards daily.

Qualifications

• High school diploma or GED required.
• CPR/AED certification required.
• State certification based on state requirements.
• Must complete Kid's Club Attendant training prior to solo work.

Responsibilities

• Resolve member concerns and complaints professionally within UFC Gym guidelines.
• Monitor club facilities for appearance and equipment; escalate issues as needed.
• Assist in directing janitorial services and maintain clean front desk areas.
• Foster teamwork across club functions to improve member and staff experience.
• Ensure front desk, kids club, and Armbar adhere to policies and procedures.
• Drive revenue goals in dues, retail, Juice Bar and ancillary sales.
• Bill members for EFT dues and follow up on past-due accounts.
• Support promotions and merchandising planning and execution.
• Ensure merchandise is displayed correctly and transfers follow policy.
• Follow up with compliance checks by monitoring systems and performance.

Skills

Energetic personality

Interpersonal & communication

Customer service focus

Multi-tasking

Team player

Time clocking discipline

Education

High school diploma or GED

CPR/AED certification

State certification (if required)

Kid's Club Attendant training

Job description

UFC GYM in Huntington Beach seeks an Assistant Operations Manager to engage with members, oversee front desk operations, and drive club revenue. You will greet members, resolve inquiries, and help ensure a smooth, high-quality experience in a fast-paced fitness environment.

The role requires strong service orientation, teamwork, and multi-tasking ability. Responsibilities include coordinating promotions, managing inventory and POS, and maintaining club standards daily.