Fitness Operations Lead — Member Experience & Growth

UFC GYM; Miami (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Free gym access

Employee discounts

Flexible schedule

Wellness programs

Recertification support

Training opportunities

Team-building events

Job summary

UFC GYM in Miami seeks an Operations-focused leader to drive monthly revenue and member experience. You will hire, train and lead a strong operations team, ensure friendliness, cleanliness, punctuality and proper dress code, and keep the back office efficient.

You will expand the member network, manage POS and inventory, provide regular revenue reports, and participate in ongoing training within a wellness-focused culture at UFC GYM.

Qualifications

• Highly organized and willing to take leadership responsibilities regardless of situation.
• Must possess strong oral, presentation and written communication skills.
• Experience in the Health & Fitness industry.
• Experience in a health club or the hospitality industry.

Responsibilities

• Responsible for hitting a monthly Operations Revenue goals
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
• Hires, trains and develops a strong operational team.
• Ensure team members always executes the basics in friendliness, cleanliness, punctuality and in dress code.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Maintain an efficient ‘back office.’
• Order and maintain all supplies.
• Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Skills

Leadership

Communication

Health & Fitness industry experience

Hospitality industry experience

Job description

UFC GYM in Miami seeks an Operations-focused leader to drive monthly revenue and member experience. You will hire, train and lead a strong operations team, ensure friendliness, cleanliness, punctuality and proper dress code, and keep the back office efficient.

You will expand the member network, manage POS and inventory, provide regular revenue reports, and participate in ongoing training within a wellness-focused culture at UFC GYM.