Club Operations Lead: People, KPIs & Member Experience

Excel Fitness; New Bern (NC); Sur place; USD 23 000 - 28 000; Plein temps

Résumé du poste

Excel Fitness in New Bern, NC seeks a full-time Club Operations Manager to support the GM in planning and implementing member-attraction strategies while upholding our Core Values and culture.

You will lead the hiring process, train new team members, ensure certification compliance, and supervise up to 20 Team Players across operations and service. Strong Excel/Workday familiarity and leadership are required.

Qualifications

• Must be at least 18 years of age.
• HS diploma or equivalent required.
• CPR/AED certification required. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of employment.

Responsabilités

• Assist GM in planning and implementing strategies to attract and keep members based on our Excel Core Values while maintaining a positive culture.
• Accountable for the hiring process, from selecting candidates, interviewing process, and ensuring onboarding documentation is filled out to our standards.
• Train and develop new team members.
• Ensure all Team Players stay up to date on certifications and scheduled training requirements.
• Counsel and Discipline team member performance. Supervise, inspire, motivate, and coach staff to perform to their best abilities.
• Support GM with monitoring KPI goals and metrics for the club.
• Support the GM to ensure a clean facility with a great atmosphere and world-class member service, including daily club inspections and assigning cleaning tasks.
• Enter work orders into the CMMS to ensure the facility and equipment are serviceable for members.
• Audit club inventory and communicate with the General on recommendations for inventory orders.
• Assist GM with conducting Team Player Assessments and competency evaluations.
• Maintain availability while off shift to help field operational questions and emergencies.

Connaissances

Team leadership

Hiring & onboarding

Staff training

KPI monitoring

Customer service

CPR/AED

Formation

HS diploma or equivalent

Outils

Excel

Workday

Description du poste

Excel Fitness in New Bern, NC seeks a full-time Club Operations Manager to support the GM in planning and implementing member-attraction strategies while upholding our Core Values and culture.

You will lead the hiring process, train new team members, ensure certification compliance, and supervise up to 20 Team Players across operations and service. Strong Excel/Workday familiarity and leadership are required.