Fitness Club Team Lead: Member Experience & Operations

Excel Fitness; Smithfield (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Excel Fitness in Smithfield, NC is seeking a full-time Team Leader to assist the GM and AM in running daily club operations, training Team Players, and maintaining a welcoming, clean environment for members.

You will supervise up to 6 Team Players, audit inventory, uphold Excel standards, and represent the club at community events. CPR/AED certification and strong MS Office skills are required, with excellent communication and leadership abilities essential.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR/AED certification required; training provided within the first 30 days of employment.
• Must be comfortable standing for long periods of time.
• Proven ability to lead, encourage, develop, and supervise the work of others.
• Demonstrated the ability, confidence, and leadership to manage a team.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.

Responsibilities

• Assist the GM and AM in implementing strategies to attract and keep members based on our Excel Core Values.
• Help train new Team Players and be a team resource by accurately answering questions/concerns, modeling expected behaviors, and correctly training on operational processes as needed.
• Utilize Team Performance Tracker to meet company metric expectations.
• Supervise and inspire Team Players to perform to their best abilities.
• Monitor and maintain a high level of member service, cleanliness, and atmosphere.
• Identify training needs by ensuring that all Team Players meet Excel standards and report findings to club management.
• Conduct regular audits to ensure the club is presentable and holding up to Excel Standard.
• Make sure all Team Players adhere to company policies and guidelines and address any minor infractions. Report all major infractions with club management to address.
• Perform daily club inspections and assign cleaning or associated tasks along with re-inspecting said tasks.
• Hold all Team Players accountable for meeting company standards, audit daily paperwork, and help resolve any day-to-day member issues.
• Audit club inventory and communicate with the GM and AM on recommendations for inventory orders.
• May be responsible for overseeing club operations and scheduled Team Players when the GM or AM is off or unavailable.
• Staying proficient in the use of all PFHQ and Excel platforms, programs, and updates.
• Assist GM and represent our company at community events and other outreach activities.

Skills

Leadership

Communication

Customer service

Microsoft Office

Team supervision

Education

High School Diploma or equivalent

CPR/AED certification

Tools

Microsoft Office

Job description

Excel Fitness in Smithfield, NC is seeking a full-time Team Leader to assist the GM and AM in running daily club operations, training Team Players, and maintaining a welcoming, clean environment for members.

You will supervise up to 6 Team Players, audit inventory, uphold Excel standards, and represent the club at community events. CPR/AED certification and strong MS Office skills are required, with excellent communication and leadership abilities essential.