Club Operations Lead: Growth & Member Experience

Crunch Fitness; Yukon (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free gym membership

Subsidized health insurance

Basic Life and AD&D

Short-term disability

Job summary

Crunch Fitness - Undefeated Tribe in Yukon is seeking an Assistant General Manager to join our leadership team. You’ll help the Managing Partner run daily club operations, drive sales, ensure member satisfaction and maintain a welcoming, clean facility.

You’ll lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, manage scheduling and inventory, and uphold policy standards while delivering the Wow 10-Member Experience.

Qualifications

• 2 years of fitness and/or customer service-oriented management experience preferred
• Experience achieving KPIs and coaching staff
• Strong communication and leadership skills

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff
• Monitor scorecard performance to meet or exceed KPI standards
• Lead by example delivering personal and team performance targets
• Manage scheduling, labor, and front desk oversight
• Ensure facility cleanliness and adherence to daily checklists

Skills

Staff management

Customer service

KPI management

Team leadership

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Crunch Fitness - Undefeated Tribe in Yukon is seeking an Assistant General Manager to join our leadership team. You’ll help the Managing Partner run daily club operations, drive sales, ensure member satisfaction and maintain a welcoming, clean facility.

You’ll lead a team of Member Service Representatives, Cleaning Attendants and Kids Attendants, manage scheduling and inventory, and uphold policy standards while delivering the Wow 10-Member Experience.