Club Operations Director - Growth & Member Experience

Crunch Fitness - Undefeated Tribe; San Marcos (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Health insurance (subsidized)

Life Insurance

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in San Marcos, TX is seeking an Assistant General Manager to join our operations leadership. This full-time role supports the managing partner with daily club operations, sales, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, drive KPI performance, and ensure a welcoming, no-judgments environment for members.

Qualifications

• 2+ years of fitness and/or customer service-oriented management experience preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Strong communication skills and ability to lead a team.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Monitor scorecard performance of the staff to meet or exceed KPI standards.
• Lead by example by delivering personal and team performance targets.
• Manage scheduling, labor management, inventory, and front desk oversight.
• Maintain a clean facility and ensure high hospitality standards.
• Support the Managing Partner in operational areas and member services.

Skills

Management experience

Communication skills

Leadership

CPR/AED certification

Education

High school diploma or GED

Bachelor degree preferred

Tools

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe in San Marcos, TX is seeking an Assistant General Manager to join our operations leadership. This full-time role supports the managing partner with daily club operations, sales, member satisfaction, and facility cleanliness.

You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants, drive KPI performance, and ensure a welcoming, no-judgments environment for members.