Assistant GM: Gym Operations & Member Experience

Crunch Fitness; Moore (OK); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Free gym membership

Health insurance (medical, dental, and

Short-term disability

Life insurance

Job summary

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to support the Managing Partner with daily club operations, sales success, member satisfaction, and facility cleanliness at Crunch Fitness - Undefeated Tribe. You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants in a fast-paced, guest-focused environment.

You will help deliver a warm, high-hospitality experience and ensure policy compliance, schedule and labor management,

Qualifications

• 2+ years in fitness and/or customer-service management preferred.
• Proven ability to lead teams and hit KPIs.
• Strong communication and guest-service orientation.

Responsibilities

• Assist in recruiting, hiring, and developing a high-performing staff.
• Manage scheduling, labor, and front-desk operations.
• Uphold facility cleanliness and policy compliance.
• Drive member acquisition and retention through exceptional service.

Skills

Leadership

Customer service

KPI management

Fitness industry experience

Education

High school diploma or GED

Bachelor degree preferred

Job description

Crunch Fitness - Undefeated Tribe is seeking an Assistant General Manager to support the Managing Partner with daily club operations, sales success, member satisfaction, and facility cleanliness at Crunch Fitness - Undefeated Tribe. You will lead a team of Member Service Representatives, Cleaning Attendants, and Kids Attendants in a fast-paced, guest-focused environment.

You will help deliver a warm, high-hospitality experience and ensure policy compliance, schedule and labor management,