Club Operations Lead — Elevate Member Experience

Planet Fitness; Villa Park (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Great growth opportunities

Training program

Set Schedule

Employee Referral Bonus

Medical, Dental and Vision insurance

401(k) with generous employer match

Profit sharing

Free Black Card Membership

Paid time off

Night shift premium $1/hour

Positive work environment

Community impact

Job summary

Planet Fitness in Villa Park, IL is seeking an Assistant Manager to lead a team and deliver a superior member experience. You will partner with the General Manager to oversee daily club operations, drive service standards, and ensure a clean, safe, and welcoming environment for members and guests.

The role requires at least one year of management experience, a relevant associate degree or equivalent, and the ability to lift 45 pounds.

Qualifications

• At least one year of management experience required.
• Associate’s degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
• Must be 18 years of age or older.
• Continual standing and walking during your shift.
• Must be able to lift 45 pounds.

Responsibilities

• In partnership with the General Manager, the Assistant Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork and operational excellence.
• The Assistant Manager, manages and is responsible for all aspects of the Club’s operation in the absence of the Club General Manager. To work productively as part of a team and to motivate and inspire the team to achieve club productivity and customer service goals.
• The Assistant Manager will assist with recruitment, hiring and training in order to ensure that the club is fully staffed at all times.
• Ensures excellence in Company Customer Service/Member Service at all times by consistently creating a welcoming environment for the members by greeting and assisting, as well as quickly responding to member inquires and needs.

Skills

Management experience

Team leadership

Education

Associate degree

Job description

Planet Fitness in Villa Park, IL is seeking an Assistant Manager to lead a team and deliver a superior member experience. You will partner with the General Manager to oversee daily club operations, drive service standards, and ensure a clean, safe, and welcoming environment for members and guests.

The role requires at least one year of management experience, a relevant associate degree or equivalent, and the ability to lift 45 pounds.