Club Assistant Manager Lead Team, Elevate Member Experience

EPIC Fitness Group dba Planet Fitness; Wheaton (IL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

401(k) with generous employer match

Profit sharing program

FREE Black Card Membership

Generous paid time off

Job summary

Planet Fitness is seeking an Assistant Manager to lead club operations and deliver a superior member experience. You will work closely with the General Manager to guide a team of associates, ensuring a welcoming environment and operational excellence.

The role emphasizes staffing, recruitment, training, and maintaining high standards of customer service across all member interactions.

Responsibilities

• In partnership with the General Manager, the Assistant Manager is responsible for the entire operation and management of the Club, ensuring positive member experience, teamwork and operational excellence.
• The Assistant Manager manages and is responsible for all aspects of the Club's operation in the absence of the Club General Manager, motivating the team to achieve club productivity and customer service goals.
• The Assistant Manager will assist with recruitment, hiring and training to ensure that the club is fully staffed at all times.
• Ensures excellence in Company Customer Service/Member Service by greeting and assisting members and responding quickly to inquiries and needs.

Job description

Planet Fitness is seeking an Assistant Manager to lead club operations and deliver a superior member experience. You will work closely with the General Manager to guide a team of associates, ensuring a welcoming environment and operational excellence.

The role emphasizes staffing, recruitment, training, and maintaining high standards of customer service across all member interactions.