Club Operations Associate: Guest Experience & Service

Arena Sports; Issaquah (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Club Membership

Competitive Compensation

Paid Time Off

Health Insurance

Employee Discounts

Continuing Education

Job summary

The Bay Club is seeking an Operations Associate to support Club operations across hospitality, fitness, facility operations, and member services. This role offers exposure to multiple departments, helping you build valuable skills and a foundation for future advancement.

Bay Club associates deliver outstanding service with a positive, energetic attitude daily. Bay Club emphasizes safety, cleanliness, and teamwork as it supports daily operations and member experiences, including clubs in Issaquah

Qualifications

• At least one year experience in the hospitality industry or related service position preferred.
• Professional, friendly manner and excellent customer service attitude and abilities.
• Strong verbal communication and conflict resolution skills.
• Enthusiastic, responsible, and dependable team player.
• Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills.
• Well organized and detail oriented.
• CPR certified.

Responsibilities

• Maintain cleanliness and appearance standards throughout assigned Club areas (fitness spaces, locker rooms, lobby, reception desks, pool areas, restrooms, common areas).
• Greet members and guests; check in to the Club and activity areas; process payments and account charges.
• Book appointments, programs, services, and class reservations; provide information about amenities and events.
• Operate point-of-sale systems; complete opening and closing duties; support events and activities.
• Provide general supervision of fitness and recovery areas; instruct proper equipment use when appropriate.
• Welcome members to pool and recreation areas; assist with seating, amenities, and event support.
• Communicate with managers and teammates; participate in meetings and trainings; collaborate across departments.

Skills

Hospitality experience

Customer service

Verbal communication

Conflict resolution

Self-motivated

Detail oriented

CPR certified

Food Safety certified

Job description

The Bay Club is seeking an Operations Associate to support Club operations across hospitality, fitness, facility operations, and member services. This role offers exposure to multiple departments, helping you build valuable skills and a foundation for future advancement.

Bay Club associates deliver outstanding service with a positive, energetic attitude daily. Bay Club emphasizes safety, cleanliness, and teamwork as it supports daily operations and member experiences, including clubs in Issaquah