CLUB Membership Manager: Lead CX & Training

Bass Pro Shops; Reno (NV); In loco; USD 70.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts on merchandise

Medical coverage

Dental

Vision

Health Savings Account

Flexible Spending Account

401k

Paid holidays

Paid vacation

Paid sick time

Descrizione del lavoro

Bass Pro Shops in Reno, NV is seeking a Retail Manager to lead the CLUB program and drive the CLUB customer experience across our store. As a salaried member of the leadership team, you will oversee the CLUB credit program and coach Outfitters to deliver exceptional service.

This role emphasizes coaching, recruiting, and compliance metrics, with CLUB 101 onboarding and ongoing training. You will collaborate with the General Manager and store leadership to maximize performance, build strong

Competenze

• Minimum High School Diploma or Equivalent.
• 2 to 4+ years in Sales, Management, or Leadership.
• Strong customer service and leadership capabilities.

Mansioni

• Oversee the CLUB credit program and CLUB customer experience across the store.
• Lead and train Outfitters; coach store leadership and peers.
• Coordinate CLUB promotions and onboard new Outfitters with CLUB 101 training.
• Drive recruiting and retention of standout CLUB Outfitters.

Conoscenze

Leadership

Customer service

Sales management

Analytical skills

Communication

Formazione

High School Diploma or Equivalent

Strumenti

POS systems

Inventory management software

Excel

Descrizione del lavoro

Bass Pro Shops in Reno, NV is seeking a Retail Manager to lead the CLUB program and drive the CLUB customer experience across our store. As a salaried member of the leadership team, you will oversee the CLUB credit program and coach Outfitters to deliver exceptional service.

This role emphasizes coaching, recruiting, and compliance metrics, with CLUB 101 onboarding and ongoing training. You will collaborate with the General Manager and store leadership to maximize performance, build strong