Club Membership Experience Specialist

basspro; Prairie du Chien (WI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Wisconsin to deliver world class service and act as a CLUB product expert. You will acquire and activate members, handle questions and applications, and support CLUB programs across store operations.

The role emphasizes customer engagement, accuracy in CLUB inventory, and contributing to sales metrics while providing a high-quality shopping experience for guests.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.
• Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.
• Demonstrates products to customers.
• Remains knowledgeable of advertised sales.
• Helps meet metric goals and objectives for self and store.
• Keeps CLUB inventory accurate and keeping the CLUB Booth clean and organized.
• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.
• Provides daily feedback and reports in a timely and accurate manner.
• Provides peer coaching, recognition, and support as a CLUB advocate and representative.
• Provides service to all areas of the store based on business need.
• ALL OTHER DUTIES AS ASSIGNED

Skills

Customer service

Verbal communication

Written communication

Organization

Multitasking

Self-motivation

Adaptability

Education

High school diploma

Tools

Point-of-sale system

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter in Wisconsin to deliver world class service and act as a CLUB product expert. You will acquire and activate members, handle questions and applications, and support CLUB programs across store operations.

The role emphasizes customer engagement, accuracy in CLUB inventory, and contributing to sales metrics while providing a high-quality shopping experience for guests.