CLUB Membership Experience Specialist

Bass Pro Outdoor World; Macon (GA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter who will deliver world-class service to guests, introduce CLUB membership, process applications, and act as the product expert across the CLUB program.

The role includes executing CLUB operations, coaching peers, ensuring regulatory compliance, handling payments, and maintaining accurate CLUB inventory and a clean booth to provide a memorable member experience.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience preferred in customer service.
• Experience in a customer service environment.
• Strong verbal and written communication skills.
• Able to adapt to new processes and procedures.
• Self-motivated and able to work without supervision.

Responsibilities

• Supports world-class customer service and ensures a pleasant shopping experience.
• Greets customers and presents CLUB membership opportunities or enhances experience for current members.
• Executes CLUB operations, compliance programs, and processes.
• Demonstrates products to customers and stays knowledgeable about advertised sales.
• Helps meet store metrics and maintains accurate CLUB inventory and booth cleanliness.
• Provides CLUB member services including payments, applications, and account inquiries.
• Provides timely feedback and reports; peers coaching and CLUB advocacy.

Skills

Excellent organization

Customer service experience

Verbal and written communication

Adaptability

Self-motivation and initiative

Education

High school diploma

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter who will deliver world-class service to guests, introduce CLUB membership, process applications, and act as the product expert across the CLUB program.

The role includes executing CLUB operations, coaching peers, ensuring regulatory compliance, handling payments, and maintaining accurate CLUB inventory and a clean booth to provide a memorable member experience.