Club Member Experience Specialist (Part-Time)

Bass Pro, LLC; Fort Mill (SC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Discounts on restaurants, resorts, &–

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a part-time CLUB Customer Service Outfitter in Fort Mill, SC. The role focuses on delivering world-class service while promoting CLUB memberships and assisting customers with account questions and applications.

The Outfitter acts as a product expert, supports CLUB operations, and upholds compliance while driving guest satisfaction and CLUB enrollment. Training and ongoing coaching are provided.

Qualifications

• High school diploma or equivalent or experience.
• 0 to 2 years of experience.
• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and present CLUB membership opportunities or provide current members with an exclusive experience.
• Demonstrate products and stay knowledgeable about CLUB offerings and promotions.
• Execute all CLUB operational and compliance programs.
• Process payments, answer account questions, and assist with CLUB applications.
• Provide daily feedback and reports in a timely and accurate manner.
• Offer peer coaching and support as a CLUB advocate and representative.
• Provide service across store areas as needed.

Skills

Customer service

Communication skills

Attention to detail

Adaptability

Self-motivation

Education

High School diploma or equivalent

Job description

Bass Pro Shops is seeking a part-time CLUB Customer Service Outfitter in Fort Mill, SC. The role focuses on delivering world-class service while promoting CLUB memberships and assisting customers with account questions and applications.

The Outfitter acts as a product expert, supports CLUB operations, and upholds compliance while driving guest satisfaction and CLUB enrollment. Training and ongoing coaching are provided.