CLUB Member Experience Specialist

Bass Pro, LLC; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Charlotte seeks a CLUB Customer Service Outfitter to deliver world-class guest service and promote the CLUB membership. You will act as product expert, process applications, and provide an exclusive CLUB experience to members and guests alike.

Role requires a high school diploma and 0–2 years in customer service, with strong communication and organizational skills. This is a full-time, on-site position offering comprehensive benefits.

Qualifications

• High school diploma or equivalent required.
• 0–2 years of experience preferred.
• Experience in customer service environment preferred.
• Strong verbal and written communication skills.

Responsibilities

• Greet customers and provide CLUB Member sign-up experiences.
• Explain CLUB benefits and answer member questions.
• Process payments, applications, and account inquiries.
• Maintain CLUB Booth inventory and presentation.
• Demonstrate products and promote CLUB sales.
• Ensure compliance with CLUB procedures.
• Provide daily feedback and timely reports.
• Support store operations as needed.

Skills

Excellent organization skills

Customer service experience

Excellent verbal and written comms

Adaptability to new processes

Self-motivation and initiative

Education

High school diploma or equivalent

Job description

Bass Pro Shops in Charlotte seeks a CLUB Customer Service Outfitter to deliver world-class guest service and promote the CLUB membership. You will act as product expert, process applications, and provide an exclusive CLUB experience to members and guests alike.

Role requires a high school diploma and 0–2 years in customer service, with strong communication and organizational skills. This is a full-time, on-site position offering comprehensive benefits.