Club Member Experience Specialist

Bass Pro Outdoor World; Scarborough (ME); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Outdoor World is seeking a CLUB Customer Service Outfitter to provide world-class customer service and promote CLUB membership benefits. The role involves acting as product expert, executing CLUB processes, and delivering an exceptional customer experience across the store.

Responsibilities include greeting customers, enrolling members, handling payments and applications, and keeping the CLUB Booth organized.

Qualifications

• Minimum Degree Required: High school diploma or equivalent experience.
• Experience: 0 to 2 years in customer service.
• Strong verbal and written communication skills.

Responsibilities

• Deliver world-class customer service to shoppers.
• Present Bass Pro CLUB membership benefits and enroll new members.
• Explain CLUB processes: payments, account questions, and applications.
• Maintain CLUB Booth—inventory accuracy and cleanliness.
• Provide daily feedback and reports and support store goals.

Skills

Customer service

Communication

Organization

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Outdoor World is seeking a CLUB Customer Service Outfitter to provide world-class customer service and promote CLUB membership benefits. The role involves acting as product expert, executing CLUB processes, and delivering an exceptional customer experience across the store.

Responsibilities include greeting customers, enrolling members, handling payments and applications, and keeping the CLUB Booth organized.