CLUB Member Experience Specialist

Bass Pro Shops; Baltimore (MD); Hybrid; USD 22,000 - 26,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental insurance

Vision coverage

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to provide world-class service and promote CLUB membership. The role includes account servicing, member activation, CLUB sales, and delivering a premium customer experience across the store floor.

Responsibilities include processing payments, answering member questions, and ensuring CLUB processes comply with policies. Strong communication and organization are essential for success in this role.

Qualifications

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and promote CLUB membership and exclusive experiences.
• Explain CLUB benefits and process applications and payments.
• Serve as product expert for CLUB and ensure compliance with CLUB programs.
• Demonstrate products and share knowledge of promotions.
• Maintain accurate CLUB inventory and clean, organized booth.
• Provide daily feedback and reports and coach peers as CLUB advocate.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Customer Service Outfitter to provide world-class service and promote CLUB membership. The role includes account servicing, member activation, CLUB sales, and delivering a premium customer experience across the store floor.

Responsibilities include processing payments, answering member questions, and ensuring CLUB processes comply with policies. Strong communication and organization are essential for success in this role.