CLUB Member Experience Specialist

Bass Pro Shops; Altoona (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Part-Time CLUB Customer Service Outfitter in Altoona, IA. You will act as a CLUB product expert, assisting guests with CLUB enrollment, membership questions, and account servicing while providing a world-class shopping experience.

You will handle payments, process applications, and support CLUB processes across the store. Strong customer service, organization, and communication skills are essential for success in this role.

Qualifications

• Excellent organization skills and attention to details.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and promote CLUB membership options.
• Demonstrate CLUB products and explain benefits.
• Process CLUB applications and payments; answer account questions.
• Maintain CLUB inventory accuracy and booth cleanliness.
• Provide exceptional service across store areas as needed.
• Adhere to all CLUB operations and compliance programs.

Skills

Customer service

Organization

Communication

Self-motivation

Adaptability

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a Part-Time CLUB Customer Service Outfitter in Altoona, IA. You will act as a CLUB product expert, assisting guests with CLUB enrollment, membership questions, and account servicing while providing a world-class shopping experience.

You will handle payments, process applications, and support CLUB processes across the store. Strong customer service, organization, and communication skills are essential for success in this role.