Member Services & Club Experience Associate

Bass Pro, LLC; Altoona (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Discounts on retail merchandise

Dental insurance

Vision insurance

401k Retirement Savings

Paid holidays

Paid vacation

Job summary

Bass Pro Shops is seeking a CLUB Customer Service Associate in Altoona, IA to deliver world-class guest service and promote CLUB membership benefits. You will act as product expert, assist with CLUB applications, and support sales and store operations.

Ideal candidates have a high school diploma (or equivalent), 0–2 years in customer service, strong communication, organizational skills, and the ability to work independently in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service environment preferred.
• Strong verbal and written communication skills.
• Adaptability to new processes and procedures.
• Self-motivation and initiative while unsupervised.

Responsibilities

• Greet customers and promote CLUB membership benefits.
• Provide CLUB service, process payments, and assist with applications.
• Demonstrate products and support sales and store operations.
• Keep CLUB Booth organized and maintain accurate inventory.
• Provide daily feedback and reports as required.

Skills

Organization

Attention to detail

Customer service experience

Verbal communication

Written communication

Adaptability

Self-motivation

Education

High school diploma or equivalent

Job description

Bass Pro Shops is seeking a CLUB Customer Service Associate in Altoona, IA to deliver world-class guest service and promote CLUB membership benefits. You will act as product expert, assist with CLUB applications, and support sales and store operations.

Ideal candidates have a high school diploma (or equivalent), 0–2 years in customer service, strong communication, organizational skills, and the ability to work independently in a fast-paced retail environment.