Club Member Experience Pro - Free Membership Included

Planet Fitness; Maple Grove (MN); On-site; USD 33,280 - 45,760; Full time

Benefits offered by this job

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Maple Grove, MN seeks a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet members, answer inquiries, and guide tours, while ensuring a welcoming club environment.

Responsibilities include front desk tasks, membership sign-ups, check-ins, cancellations, and assisting with BCM amenities, with escalation to the Club Manager as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in member sign-ups, check-ins, cancellations, BCM amenity usage, and update member accounts.
• Facilitate member services issues and forward to the appropriate supervisor as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Honesty

Job description

Planet Fitness in Maple Grove, MN seeks a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet members, answer inquiries, and guide tours, while ensuring a welcoming club environment.

Responsibilities include front desk tasks, membership sign-ups, check-ins, cancellations, and assisting with BCM amenities, with escalation to the Club Manager as needed.