Club Manager: People-first Leader Driving Member Experience

Planet Fitness; Wilmington (DE); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) + Employer Match

Paid Time Off

Employee discounts

Job summary

Planet Fitness in Wilmington, DE is seeking a Club Manager to oversee daily club operations and deliver a welcoming, Judgement Free Zone experience. You will recruit, train, and coach staff, manage schedules and timecards, monitor KPIs, and partner with HR on employee concerns while upholding brand standards to drive member satisfaction.

The role requires 1+ years of customer service, 2–3 years of supervisory experience, and the ability to work over 40 hours per week.

Qualifications

• 1+ years of customer service experience.
• 2–3 years of experience supervising and leading a team.
• Ability to work over 40 hours per week as needed.
• Must be 18+ years old.
• Willing to obtain CPR/AED certification (training provided).
• Basic computer proficiency.

Responsibilities

• Coordinate and execute hiring practices and onboarding new team members.
• Create staff schedules; ensuring all shifts are covered.
• Administer and process employee timecards in ADP.
• Manage the company card for expenditures, maintaining receipts.
• Conduct bank deposits.
• Oversee the ordering of club supplies and retail product.
• Trend KPIs and identify root causes to drive improvements.
• Ensure team is aware of marketing efforts and trained on promotions.
• Assess and assist in emergency situations.
• Set tasks and lead team members safely and efficiently.
• Model behaviors to provide an outstanding member experience and coach others.

Skills

Customer service

Team leadership

Overtime capable

Computer basics

Education

CPR/AED certification

Job description

Planet Fitness in Wilmington, DE is seeking a Club Manager to oversee daily club operations and deliver a welcoming, Judgement Free Zone experience. You will recruit, train, and coach staff, manage schedules and timecards, monitor KPIs, and partner with HR on employee concerns while upholding brand standards to drive member satisfaction.

The role requires 1+ years of customer service, 2–3 years of supervisory experience, and the ability to work over 40 hours per week.