Assistant Club Manager — Member Experience Leader

Planet Fitness; Wilmington (DE); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan

Tuition Reimbursement

Employee perks and discounts

Job summary

Planet Fitness Wilmington, DE is seeking an Assistant Manager to support the club manager and oversee daily operations while delivering a consistent, Judgment Free experience for members. You’ll lead a team, coach staff, handle member interactions, and ensure safety and cleanliness standards.

The role emphasizes strong communication, problem-solving, and hands-on training. Applicants should have 9–12 months in a customer service role and supervisory experience, with CPR/AED readiness and basic

Qualifications

• 9-12 months of experience in a customer service environment is preferred.
• 9-12 months of experience supervising and leading team is preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail product.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Skills

Customer service

Team leadership

Communication

Training

Conflict resolution

CPR/AED

Basic computer proficiency

Tools

Basic computer proficiency

Job description

Planet Fitness Wilmington, DE is seeking an Assistant Manager to support the club manager and oversee daily operations while delivering a consistent, Judgment Free experience for members. You’ll lead a team, coach staff, handle member interactions, and ensure safety and cleanliness standards.

The role emphasizes strong communication, problem-solving, and hands-on training. Applicants should have 9–12 months in a customer service role and supervisory experience, with CPR/AED readiness and basic